1. All requests for a refund must be made within 30 calendar days from the date of purchase.

2. The refund authorization must be obtained by contacting the ImprintNext customer support team specifying valid reasons for the refund.

3. Customers must not chargeback, dispute, or reverse any payment made for the product after installation at any point in time. Issuing illegitimate chargeback, disputes would attract legal action. All refund requests must be processed and authorized through ImprintNext Customer Support.

4. Refunds will be processed after deducting 10% – 15% cancellation fees subject to processing fees, installation, activation, and 1-month support.

5. Refund requests will not be accepted after 30 calendar days of purchase.

6. Refund process will be initiated after 15-25 business days from the date of approval or authorization of request by ImprintNext Private Limited.

7. All source codes, files, and integrations related to data related to ImprintNext software must be deleted from the customer’s server once the refund request has been approved.

8. Customers, for whom ImprintNext worked on custom development based on specific business requirements, will not be eligible for refunds.