by Kevin Cook

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Last Updated on: 29th October 2024, 07:06 pm

When people opt for Cash-On-Delivery in eCommerce, the information they enter regarding address and phone number may be fake. So, a company suffers a loss due to fraudulent orders made by genuine customers. That is why, it is essential to make an online identity verification of customers especially, those who opt for Cash-On-Delivery.

The first step to verify is the customer’s identity and information. Particularly, when a customer purchases a high-priced product or in large quantities, try to detect fake phone numbers, email, and contact addresses.

Detecting fake phone numbers with One-Time-Password verification/ phone call address confirmation, email activation links, etc. You can also check the postal zip code with the state/city. Therefore, in this way you can control fraud attempts without compromising your services for genuine customers.

Related Questions:

What is the best example of customer retention?

Offering reward programs, special offers is a good way for customer retention in e-commerce stores.

Why is customer retention important?

Customer retention increases your brand value and ultimately your revenue.

Related Topics customer experience customer feedback customer relationship management customer satisfaction customer service customer service amazon

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